Customer Support Executive

About us:

Inkle is an all-in-one SaaS stack for founders to access affordable, quality, US-licensed Certified Public Accountant services. We're on a mission to make accounting, tax and compliance easy, scalable, affordable and on-demand for global companies - using software.

We are a team of passionate and creative individuals who believe in the power of technology to simplify complex processes. We foster a dynamic, fast-paced and collaborative environment where everyone has a voice and the opportunity to make an impact. We are committed to diversity, inclusion and work-life balance.

Responsibilities:

• Onboard new customers who have been converted by the sales team.
• Respond throughout the day on our proprietary chat tool to customer queries.
• Call and chase customers to complete their tax filings and bookkeeping.
• Facilitate interaction between customers and our in-house and third-party service bookkeepers and accountants, to ensure deliverables are on time.
• Be super responsive to complaints and issues raised by customers, and relentlessly work to resolve them.
• Continuously feed back process improvements to the Product team so they can build them.

Skills and Requirements:

• Experience is not required, but you must have the following characteristic traits:
• An obsessive interest in customer service excellence.
• Strong ability to communicate in English and foster positive business relationships.
• Very focused on attention to detail.
• Highly organized and with the ability to multitask.
• Should ideally be comfortable and open to working a week or two of night shifts (US hours) every few months, but not continuously.
• Self-driven and proactive nature.

Benefits: 

At Inkle, we believe in investing in our employees and offer a comprehensive benefits package to support their physical, financial, and emotional well-being. Our benefits include:

• Health insurance/Medical coverage
• Highly competitive salaries and ESOP scheme
• Relocation support and reimbursements
• Paid time off/Vacation time and holidays
• Professional growth and development opportunities