About us:
Inkle is an all-in-one SaaS stack for founders to access affordable, quality, US-licensed Certified Public Accountant services. We're on a mission to make accounting, tax and compliance easy, scalable, affordable and on-demand for global companies - using software.
We are a team of passionate and creative individuals who believe in the power of technology to simplify complex processes. We foster a dynamic, fast-paced and collaborative environment where everyone has a voice and the opportunity to make an impact. We are committed to diversity, inclusion and work-life balance.
Responsibilities:
- Onboard new customers who have been converted by the sales team.
- Respond throughout the day on our proprietary chat tool to customer queries.
- Call and chase customers to complete their tax filings and bookkeeping.
- Facilitate interaction between customers and our in-house and third-party service bookkeepers and accountants, to ensure deliverables are on time.
- Be super responsive to complaints and issues raised by customers, and relentlessly work to resolve them.
- Continuously feed back process improvements to the Product team so they can build them.
Skills and Requirements:
- Experience is not required, but you must have the following characteristic traits:
- An obsessive interest in customer service excellence.
- Strong ability to communicate in English and foster positive business relationships.
- Very focused on attention to detail.
- Highly organized and with the ability to multitask.
- Should ideally be comfortable and open to working a week or two of night shifts (US hours) every few months, but not continuously.
- Self-driven and proactive nature.
Benefits:
At Inkle, we believe in investing in our employees and offer a comprehensive benefits package to support their physical, financial, and emotional well-being. Our benefits include:
- Health insurance/Medical coverage
- Highly competitive salaries and ESOP scheme
- Relocation support and reimbursements
- Paid time off/Vacation time and holidays
- Professional growth and development opportunities
